Creating a BYOD policy

Gartner talk through their methodology to help you create a BYOD policy for your company

  • Create a Mobility CoE, include HR, Legal, Security reps
  • Define Benchmarks, Customer Adoption, Satisfaction, Reduced Hardware Costs
  • Define your Data Protection Requirements
  • Examine existing policies, eg remote access and see if they fit
  • Agree the Organisations Risk Tolerance
  • Determine “User Cases” mobile worker, office worker, tele worker
  • Agree Support Diversity, what you will and will not support
  • Determine Legal and HR Ramifications
  • Define support options, self help, support desk
  • A lack of guidance will allow a shadow IT to emerge, to much control and the users will circumvent you.

    Review the policy every 6 -12 months.

    For more info check out Gartner Document G00231933

    Device Management, Application Management, What’s the story?

    IT depts need to manage devices, and in the past this has resulted in expensive large scale deployments of platforms to push software, gather inventories and provide visibility of our estates, now we have some added complications, one being BYOD!

    If you go out and buy yourself an expensive device why on earth would you allow your company to take control of it just so you can get the pleasure of checking your work email?

    Having to enter an 8 digit alphanumeric password to watch BBC iPlayer, No thanks!

    Queue, MAM, Mobile Application Management, that’s the management of the app and it’s data regardless of the device. The container your company delivers to your phone contains all your ring fenced corporate data, and if you go AWOL one click and the data is gone, while not wiping all the personal data off the device of course.

    With Corporate assets it is of course different, company provided equipment can be managed and for that we need an MDM platform.

    IMHO

  • IT needs a cloud based MDM, not internally hosted, these devices are all
    Internet connected and therefore it is the best connectivity option
  • A cloud SaaS MDM solution will stay contemporary, that’s a challenge for IT Depts
  • When new devices come along support is added quickly
  • An interesting dilemma with MDM is what to do with your existing MDM? Altris, SCCM.
    This is DM (Device Management) and it is crazy to run a DM and an MDM, right?

    Therefore we need to converge these and going MDM in the cloud provides a
    great destination for DM, when the right time comes along for your company.

    Vendors can see this and AirWatch have recently launched a Windows
    client, the prize is obvious and the other option is out in the cold.

    If your planning an DM upgrade, checkout what MDM options you have before you just upgrade anyway.

    /IMHO

    Day 3 @ Gartner Catalyst

    Attended a great theatre session this morning on the next generation desktop, hosted by Centrix

    They introduce a compelling approach to dealing with the myriad of devices we turn up with these days, allowing IT to control what users can do, how they do it, while still enabling them to do their jobs.

    The metrics from their 2.5 million seats show that 50% of applications delivered to users desktops during the Windows7 upgrade are not used, but we mostly approached in the same way, if a user had an app in XP we delivered it to them in Windows7.

    This product claims to be able to provide some impressive reporting and analytics on your environment, giving you an opportunity for savings. That can be the vehicle to deploy, then you can take advantage of the many other features.

    Desktop aggregators are a large part of new and emerging client computing products on the market

    Centrix Software

    File sync, AKA Dropbox and the File sharing nightmare

    There are now 60+ vendors in this space, Dropbox, GoogleDrive, iCloud etc

    Most companies will find upwards of 20 of these on their network and the risks of data leaks are real!

    These platforms are really useful when organisations want to share files with external companies and we must remember however dangerous, they take the burden off our email systems, and the majority of emails are send in the clear anyway.

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    Tweet of the day …

    IT as a broker is easier said than done. IT has the reputation as the bottleneck to agility – not the gateway to it.

    We have to work out how to be agile, while safeguarding the estate. Isn’t that one of those oxymorons? 🙂

    As we adopt “x as a service” we are becoming brokers for services not provided by our own IT depts, this means we are responsible without being in complete control.

    The importance of the art of story telling in Business cases

    Architecting the successful Business Case

    A business case should contain the following

      Tells a story, The story
      Is memorable, The hook
      Makes sense adds up, The return
      Tailored to the audience, The commitment

    All of the business case should be about Business Value and return, not the technology

    Returns can be for example, increased sales externally, but also could be increased employee satisfaction for example (much harder to quantify)

    3 Steps to the business case

  • Establish your story
  • Identify your financials
  • Define your communications plan

    Don’t forget the culture of your company

    Day 2 @Gartner Catalyst

    The day started with a Networking Breakfast

    Talking with Manufacturing sector peers from car companies, components manufacturers and others. A good discussion on Blackberry, seems everyone is thinking the same,

    What should I do with my Blackberry implementation?

    General consensus was

  • Maintain what you have
  • Encourage BYOD to reduce user numbers
  • Wait 6 to 12 months to see what happens with RIM
  • Be aware you have diehard BB users who will not move
  • Then onto the first session of the day

    Paul DeBeasi from Gartner is introducing the Mobile Reference Architecture

    Mobility, it’s all about me me me, users expect mobile applications and wireless access.

    Mobile integrates Professional and Personal behaviour, people feel they have a right to these services. If you say No, the users will just do it anyway, BUT with freedom comes responsibility, engage the users and inform them of their responsibilities.

    Should we do Webapp, native go via a container? the same questions keep coming up, not hearing any easy to understand rules to making a choice, it’s so chaotic you have to analyse your requirements…

  • Business
  • User Experience
  • Security requirements
  • Who owns the device?
  • Can you manage the device, or just the app?
  • Paul Lanzi,
    Analytics are key to your apps, monitor the masses behaviour and switch off what you don’t need.

    Worklight, Centrix and an overview of the Gartner tools

    An afternoon of vendor presentations and meetings, plus a Gartner overview.

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    Some questions to Ask Yourself?

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    The New Phenomenon

    Out Corporate devices, In Me and My Device

    (more…)

    Inside the mobility tornado

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    A pretty exciting title for a session, I’m expecting a lot! More to follow …..